We want you to be fully satisfied with your purchase. If for any reason you're not happy with your item, we offer a 30-day return policy from the date of delivery. To initiate a return, please follow the guidelines below:

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• Eligibility: Returns must be made within 30 days of receiving the product.

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• Condition: All items must be returned in their original, unused condition, with all packaging, tags, and accessories intact. Items that show signs of wear, damage, or are missing original packaging cannot be returned.

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• Return Process: To start a return, please contact our customer service team at [Insert Email or Contact Information] with your order number. We will provide you with instructions for sending the item back to us.

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• Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part (e.g., incorrect item received).

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• Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow 7-14 business days for the refund to appear in your account. Shipping costs are non-refundable.

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Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue, and we’ll arrange for a replacement or refund at no additional cost to you.

Customer Support

If you have any questions about our shipping and return policy or need assistance with a return, feel free to reach out to our customer support (contact@1stgen.com). We are here to assist you.